Refund & Returns Policy

MALOVE MZ knit flats Positano balcony

Refund & Returns Policy — MALOVE MZ US Official Store

We want you to love your shoes. If something isn’t right — size, color, or a defect — we’re here to help.

Operated by Lifevolution US, the authorized U.S. store for MALOVE MZ.

Return window

You may request a return within 30 days of delivery for a refund or exchange (subject to stock). Requests after 30 days require prior approval and may be declined.

Condition

Items must be unused, unworn outdoors, clean, and in original packaging with all tags attached. Try them on indoors on a clean surface. Shoes that show wear, dirt, odor, scuffs, or damage from use cannot be accepted. Please keep the original box for returns.

Non-returnable

Final sale / clearance items marked as such
Gift cards
Items returned after 30 days without prior approval
Items that show outdoor wear or are missing tags/packaging

How to start a return

Email lifevolutionus@gmail.com with your order number, the item(s), and reason.
We will reply with return instructions (RMA).
Ship the item back with a trackable method and keep your receipt.

Please wait for our reply before shipping anything back.

Return shipping

Defective or incorrect items: we cover return shipping.
Change of mind / wrong size / color preference: customer pays return shipping unless we offer a prepaid label.

Refunds

After we receive and inspect your return (usually within 3–5 business days), we refund the product price to your original payment method. Original outbound shipping is non-refundable except for defective or incorrect items. Bank posting may take 5–10 business days.