Refund policy

Refund & Returns Policy — MALOVE MZ US Official Store
Last updated: November 6, 2026

Return window
You may request a return within 30 days of delivery for a refund or exchange (subject to stock). Requests after 30 days require prior approval and may be declined.

Condition
Items must be unused, unworn outdoors, clean, and in original packaging with all tags attached. Try them on indoors on a clean surface. Shoes that show wear, dirt, odor, scuffs, or damage from use cannot be accepted. Please keep the original box for returns.

Non-returnable
• Final sale / clearance items marked as such
• Gift cards
• Items returned after 30 days without prior approval
• Items that show outdoor wear or are missing tags/packaging

How to start a return
1. Email lifevolutionus@gmail.com with your order number, the item(s), and the reason.
2. We will reply with return instructions (RMA).
3. Ship the item back with a trackable method and keep your receipt.
Please wait for our reply before shipping anything back.

Return shipping
• Defective or incorrect items: we cover return shipping.
• Change of mind / wrong size / color preference: the customer pays return shipping unless we offer a prepaid label.

Refunds
After we receive and inspect your return (usually within 3–5 business days), we refund the product price to your original payment method. Original outbound shipping is non-refundable except for defective or incorrect items. Bank posting may take 5–10 business days.

Exchanges
Note your preferred size or color in the return request. Exchanges depend on availability; otherwise we refund and you may place a new order.

Questions: lifevolutionus@gmail.com · 626-616-7798 (typically 1–2 U.S. business days).